Q: Why are my cookie details faint?
A: Make sure your dough is 6mm (0.25 inch) thick. If the details are not visible, try making the dough slightly thicker.
Q: Why is my dough cracking?
A: If your dough is cracking, it may be too cold. Allow it to come closer to room temperature before rolling.
Follow our recipes, and you should not have any problems.
If you still experience issues, add one to two tablespoons of water to the dough to help alleviate the problem.
Alternatively, use one tablespoon of flour while rolling, or place parchment paper between the dough and the rolling pin.
Q: Why is the dough getting stuck in my cookie cutter?
A: If the dough is getting stuck in your cookie cutter, ensure that the rolled-out dough is not too thick. We recommend using our stencil and recipes for consistent, professional results. Another tip is to dip the cookie cutter into flour before each press and tap off any excess. This helps prevent the dough from sticking during use.
Q: How do I clean my cookie cutters?
A: Our cookie cutters can be easily cleaned using cold water and dish soap. Do not use a dishwasher. For any dough stuck inside the cutter, wash by hand in warm (under 40°C-104°F), soapy water.
Q: Are your cookie cutters food-contact safe?
A: Yes, our cookie cutters are made with food contact-safe materials. You can bake with confidence knowing that our products are safe for food use.
Q: I have more questions!
A: That’s okay! Please visit our FAQ page or our contact page.